Refund Policy

1. Overview

This Refund Policy outlines the conditions under which refunds may be issued for payments made through GIDA Premium Housing Enterprise (“GIDA”, “we”, “our”, “us”).

2. Booking and Reservation Fees

All housing, apartment, and hotel booking fees are generally non-refundable once a reservation has been confirmed.

3. Eligible Refunds

Refunds may be considered under the following circumstances:

• Duplicate or erroneous payments
• Payment made for a service not delivered
• Property unavailability caused by GIDA

4. Non-Refundable Cases

• Change of mind after confirmation
• Failure to attend or utilize a booked service
• Violation of GIDA Terms and Conditions

5. Refund Process

All refund requests must be submitted via email with relevant payment and booking details. Approved refunds will be processed to the original payment method.

6. Refund Timeline

Refunds may take between 5 to 10 business days to reflect, depending on the payment provider and financial institution.

7. Contact Information

Email: gidapremiumhousing@gmail.com
Phone: +234 813 659 3992